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Terms and conditions

Reservations are confirmed upon receipt of payment for the entire stay (credit card, cheque, bank transfer). Payment constitutes acceptance of these terms of sale.

Detailed terms of sales

The balance is due the day of departure.

Any cancellation or modification by the customer must be notified by letter or e-mail and addressed to Domaine de Mercade. This request will be effective only when Domaine de Mercade has confirmed its acceptance by post or email.

  • Cancellations:
    A full refund is applicable for bookings that are changed or cancelled a minimum of 30 days prior to arrival.
  • A 50% refund is applicable for bookings that are changed or cancelled 7 to 30 days prior to arrival.
  • Cancellations or changes made 7 days or less prior to arrival are non-refundable.

Miscellaneous information

Arrival: between 4.00 pm and 7.00 pm. For alternative arrival time, please let us know.

All reservations are guaranteed until 7.00 pm. Please advise us in case of late arrival.

  • Departure: at 12.00 am
  • The interior of the house as well as outbuildings are non-smoking.
  • Pets are not accepted, with the exception of guide dogs.
  • Children inside the Domaine and it’s grounds are the sole responsibility of their parents, bearing in mind that the land is not fenced.